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It critical that you maintain a logbook. Set down every single detail inside of. Along with all the repair and maintenance orders, keep an archive of letters that you send out to the or house dealer. I know your uncomfortableness. I was there myself, having operated my own auto mechanic. You spend what seems like a lot of money in advertising and then 'hope'. I call that 'hope marketing' because that's all a person does. Pay the advertising bill and then hope that you may be going to 'maybe' acquire money back on that ad. For anyone who is lucky and yo