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I reassured her persons can cater for all different fitness levels and our guides are professionals individuals cater to each types of people, but she still seemed a little unsure. Then an idea hit me, I replied to her email and referred her to our TripAdvisor reviews, gave her the link and perhaps the posting dates of a couple of reviews with content addressing the exact concerns she had. The result? Online booking made the overnight. The independent reviews of real customers had much more importance than my reassurances. The problem goes deep and
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