What is Error Code 355 in QuickBooks? How to Fix It?

If you use QuickBooks, you might have come across various error codes, each indicating a specific issue. One such error is Error Code 355, which typically appears when QuickBooks is unable to connect to your bank account to download transactions. This issue can interrupt your business operations, especially if you rely on QuickBooks for managing finances, reconciling accounts, or processing payroll.

In this blog, we’ll explain QuickBooks Error Code 355, its common causes, and most importantly, how to fix it. If you continue to face problems, we will also provide a contact number for QuickBooks support: 855-389-9729.

What is QuickBooks Error Code 355?

QuickBooks Error Code 355 appears when QuickBooks is unable to connect with your financial institution to retrieve transactions. You may encounter this error while trying to update your bank feeds, download transactions, or connect your bank account to QuickBooks.

Typically, the error message will look something like this:

Error 355: We are unable to download transactions for this account.
QuickBooks Error 355: Bank connection error.

This error can be caused by several factors, ranging from connectivity issues to problems with your bank’s security settings.

Common Causes of QuickBooks Error Code 355

There are several factors that can trigger Error Code 355 in QuickBooks:

1. Bank-Specific Issues

QuickBooks connects with a wide range of financial institutions, and some banks might have specific settings or security protocols that prevent QuickBooks from retrieving transaction data. This is often the most common cause of Error Code 355.

2. Issues with Bank Feeds Connection

If your bank feed connection to QuickBooks becomes outdated or corrupted, it may result in Error 355. This can happen when the connection is disrupted, or QuickBooks is unable to authenticate the bank details.

3. Bank Security or MFA (Multi-Factor Authentication)

Some banks use Multi-Factor Authentication (MFA) or two-step verification for added security. QuickBooks may be unable to bypass this security check, preventing it from downloading transactions. MFA could also cause the error if you haven't completed the required steps to authenticate the connection.

4. Outdated QuickBooks Version

Running an outdated version of QuickBooks can cause compatibility issues with your bank’s servers. If QuickBooks hasn't been updated, it may not support the latest banking protocols required for the connection, leading to errors like Error 355.

5. Corrupted QuickBooks Data File

Corruption in your QuickBooks company file can also cause issues with banking feeds, resulting in Error Code 355. This issue could arise from incomplete data syncing or from other errors related to your QuickBooks file.

6. Temporary Connection Issues

Temporary network issues or disruptions between QuickBooks and your bank’s server may also trigger this error. These issues are usually resolved by trying again after a few minutes or ensuring your internet connection is stable.

How to Fix QuickBooks Error Code 355

Here are some simple yet effective solutions to fix QuickBooks Error Code 355:

1. Verify Bank’s Security Settings and MFA

Since many banks use Multi-Factor Authentication (MFA) for security, you may need to manually authenticate your account in QuickBooks.

Here’s how to check:

Go to your bank’s website and log in using your banking credentials.
If your bank uses MFA or another security measure, complete the verification process.
Once the verification is complete, go back to QuickBooks and try updating the bank feed again.

Tip: Some banks may ask you to generate a one-time password or use a phone number for additional verification.

2. Reconnect Your Bank Account to QuickBooks

To resolve issues with the bank feed connection, you can disconnect and reconnect your bank account in QuickBooks. This often helps to refresh the connection and fix temporary issues causing Error Code 355.

Here’s how to reconnect your bank account:

Open QuickBooks and go to the Banking menu.
Select Bank Feeds and then Bank Feeds Center.
Choose the bank account that is having trouble, and click on Deactivate or Disconnect.
Reconnect your bank account by following the prompts and logging into your bank account to authenticate the connection.
Once the account is reconnected, check if the issue is resolved by trying to update the bank feed.

3. Update QuickBooks to the Latest Version

Running an outdated version of QuickBooks can cause compatibility issues with your bank’s system. To avoid this, make sure QuickBooks is up to date.

Here’s how to update QuickBooks:

Open QuickBooks and go to the Help menu.
Select Update QuickBooks.
Click on Get Updates, and QuickBooks will check for any available updates.
Install any updates, restart QuickBooks, and check if the error is resolved.

4. Clear Cache and Cookies

Sometimes, your browser’s cache and cookies can interfere with QuickBooks’ ability to sync with your bank. Clearing them can help resolve the issue.

To clear your cache and cookies:

Open your web browser (Google Chrome, Firefox, etc.).
Go to the Settings or History menu.
Look for Clear Browsing Data or Clear Cache and follow the instructions.
Once done, restart QuickBooks and try to update the bank feed again.

5. Check Your Internet Connection

An unstable internet connection can also disrupt the connection between QuickBooks and your bank. Make sure your internet is stable and fast enough to support the update process. Try restarting your modem or router to improve connectivity.

6. Repair Your QuickBooks Installation

If QuickBooks is not working properly due to corrupted files, repairing your QuickBooks installation may help resolve Error Code 355.

To repair QuickBooks:

Download the QuickBooks Tools Hub from the official QuickBooks website.
Open the QuickBooks Tools Hub and select Program Problems.
Click on QuickBooks Install Diagnostic Tool to repair the QuickBooks installation.
Once the process is complete, restart your computer and try the bank feed update again.

7. Contact QuickBooks Support

If none of the above solutions work, you may need professional assistance to resolve QuickBooks Error Code 355. Contact QuickBooks support at 855-389-9729 for further troubleshooting or escalation of the issue.

Make sure to have the following information ready when calling:

QuickBooks version and year.
Your bank account details.
Any error messages you've received.
Your internet connection status.

The support team will assist you with further troubleshooting and help resolve the issue.

Conclusion

QuickBooks Error Code 355 can be frustrating, especially when you rely on the software to manage your financial data. However, by following the steps outlined above, you can typically resolve the error and get back to managing your accounts without issues.

Remember to verify your bank’s security settings, update QuickBooks, and reconnect your bank account if necessary. If you continue to experience problems, don’t hesitate to contact QuickBooks support at 855-389-9729 for expert help.