QuickBooks is a powerful tool that many businesses rely on to manage their finances and accounting needs. However, like all software, QuickBooks is not immune to errors that can disrupt your workflow. One such issue that you may encounter is QuickBooks Error Code C=87. If you've come across this error, don’t worry – there are straightforward solutions that can help you resolve it.
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In this blog, we'll dive into the causes of QuickBooks Error Code C=87, what it means, and how to fix it to get your business back on track.
What is QuickBooks Error Code C=87?
QuickBooks Error Code C=87 typically occurs when QuickBooks is unable to access or open your company file. This error can happen when there is an issue with the company file itself, or if the file is stored in a location that QuickBooks can't access. It might also be due to improper permissions or network-related issues.
The error message you’ll usually see is:
“QuickBooks Error Code C=87: QuickBooks is unable to open or access the company file.”
This error can be frustrating, especially when you need to access vital financial data quickly. Fortunately, there are several steps you can take to resolve it.
Causes of QuickBooks Error Code C=87
There are several possible causes behind QuickBooks Error C=87, which include:
Corrupted Company File: One of the most common causes is a corrupted company file. If your QuickBooks company file is damaged, it can cause the software to throw Error C=87 when you try to access it.
File Location Issues: If the company file is stored in a location that QuickBooks can’t reach — for example, an external drive that’s disconnected, a network drive that’s unreachable, or the file being moved — QuickBooks will not be able to access it and will throw this error.
File Permission Issues: In multi-user environments, if file permissions are not set properly, QuickBooks may not have the necessary rights to access or modify the company file, which can result in Error C=87.
Outdated QuickBooks Version: An outdated version of QuickBooks can cause compatibility issues with your operating system or company file. This can lead to errors like C=87, especially if the file format is incompatible with older versions of QuickBooks.
Network or Connectivity Issues: If your company file is hosted on a network server and there are network connectivity problems, QuickBooks may not be able to access the file, triggering Error C=87.
Damaged QuickBooks Installation: A damaged or incomplete QuickBooks installation can also lead to errors like C=87. This could happen due to an interrupted installation or issues during the update process.
How to Fix QuickBooks Error Code C=87
Here are the most effective troubleshooting steps to help you resolve QuickBooks Error Code C=87 and get back to running your business smoothly.
1. Verify and Repair the Company File
A corrupted company file is a common cause of Error C=87, and QuickBooks provides tools that can help verify and repair it.
Verify the Company File:
Open QuickBooks and go to File > Utilities > Verify Data.
QuickBooks will scan your company file for errors. If errors are detected, you will be prompted to proceed with the repair.
Rebuild the Company File:
Go to File > Utilities > Rebuild Data.
Follow the on-screen instructions to rebuild your company file. After the rebuild process completes, try opening the company file again.
2. Check the Company File Location
If your company file is stored on a network or external drive, make sure that QuickBooks can access the location. Disconnects or changes to the network can cause Error C=87.
Check File Location: Make sure the company file is located on a reliable drive and ensure the drive is connected.
Move the File Locally: If you are working with a networked file, try moving the company file to your local drive and attempt to open it from there.
3. Set Proper File Permissions
If you're in a multi-user environment, it's crucial that the file permissions are correctly set for QuickBooks to access the company file.
Modify Permissions: Right-click on the company file and select Properties > Security.
Make sure the correct users have Full Control to read and modify the file. If you’re not the system administrator, you may need to ask the admin to adjust the permissions for you.
4. Update QuickBooks
An outdated version of QuickBooks can cause compatibility problems with your system or company file. Keeping QuickBooks up to date is essential for avoiding errors like C=87.
Update QuickBooks:
Open QuickBooks and go to Help > Update QuickBooks.
Click on Update Now to download and install any available updates.
After the update is complete, restart QuickBooks and try accessing the company file again.
5. Repair or Reinstall QuickBooks
Sometimes, a damaged or incomplete QuickBooks installation can cause errors. Repairing or reinstalling QuickBooks can help resolve Error C=87.
Repair QuickBooks:
Go to Control Panel > Programs > Programs and Features.
Select QuickBooks and click Repair.
Follow the prompts to complete the repair process.
Reinstall QuickBooks:
If repairing QuickBooks doesn’t resolve the error, uninstall and reinstall the software. Be sure to back up your company file before doing so to avoid data loss.
6. Disable Antivirus or Firewall Temporarily
Sometimes, antivirus or firewall software can block QuickBooks from accessing the company file, especially if the file is stored on a network or external drive.
Temporarily Disable Antivirus or Firewall: Disable your antivirus or firewall temporarily and check if you can access the company file.
If this resolves the error, add QuickBooks as an exception in your antivirus or firewall settings to prevent future interference.
7. Use QuickBooks File Doctor Tool
QuickBooks offers a tool called the QuickBooks File Doctor Tool, which can diagnose and fix issues with your company file. This tool can help repair file corruption or network issues that may be causing Error C=87.
Download the File Doctor Tool from the official Intuit website.
Run the tool and follow the instructions to diagnose and repair your company file.
How to Prevent QuickBooks Error C=87 in the Future
To avoid encountering QuickBooks Error Code C=87 in the future, consider taking these preventive measures:
Regularly Back Up Your Company File: Regular backups are crucial for protecting your data in case of file corruption or system failure.
Update QuickBooks: Always use the latest version of QuickBooks to ensure compatibility and minimize errors.
Ensure Stable Network Connectivity: If your company file is stored on a network or external server, ensure that the network is reliable and stable.
Proper File Permissions: If using QuickBooks in a multi-user environment, ensure that all users have the appropriate permissions to access the company file.
Use Antivirus and Firewall Settings Properly: Configure your antivirus and firewall to allow QuickBooks to access necessary files without interference.
Conclusion
QuickBooks Error Code C=87 can be frustrating, but with the right steps, you can easily resolve the issue. Whether the cause is a corrupted company file, network problems, outdated software, or file permissions, following the troubleshooting steps outlined above should help you get back to business in no time.
If the error persists or if you need additional assistance, don’t hesitate to contact QuickBooks support at 855-389-9729. Their team can help guide you through the process and ensure that your QuickBooks is functioning smoothly.
