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As of mid-2025, typically the Australian contact middle industry stands with a pivotal juncture, exhibiting a blend associated with robust economic recuperation, technological disruption, plus shifting consumer behaviors. Valued at about AUD 2. 0 billion for phone center operations only, the sector will be experiencing steady growth amid a much wider business process freelancing (BPO) market expected to reach AUD 49. 6 billion dollars this season. This summary delves into typically the cu